Privacy Policy
At TechFlow DevCore, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in detail and your rights under Australian privacy law.
Information We Collect
We collect information that you provide directly to us and information we gather automatically when you use our services. This helps us deliver personalized budgeting education and support for entrepreneurs across Australia.
Personal Information
Name, email address, phone number, business details, and financial goals when you register for our programs or contact us for support.
Usage Data
Information about how you interact with our website, learning materials, and tools, including pages visited and time spent on different sections.
Learning Progress
Your progress through educational modules, quiz results, and participation in discussions to help us improve your learning experience.
How We Use Your Information
Educational Services
We use your information to provide personalized budgeting education, track your progress, and recommend relevant content based on your entrepreneurial journey. This includes customizing learning paths and providing targeted resources.
Communication
Your contact information helps us send course updates, answer your questions, and provide ongoing support. We may also send newsletters about new features or relevant industry insights, but you can opt out anytime.
Service Improvement
We analyze usage patterns and feedback to enhance our educational content, improve our platform's functionality, and develop new tools that better serve Australian entrepreneurs.
Information Sharing and Disclosure
We don't sell your personal information to third parties. We may share information only in specific circumstances:
- With trusted service providers who help us operate our platform, such as hosting services and email providers, under strict confidentiality agreements
- When required by Australian law or to protect our legal rights and the safety of our users
- In aggregated, anonymized form for research and improvement purposes
- With your explicit consent for specific partnerships or opportunities that might benefit your business
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information we have about you.
Delete Your Data
Request deletion of your personal information, subject to certain legal and operational requirements.
Withdraw Consent
Opt out of marketing communications or withdraw consent for certain data processing activities.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach includes:
- SSL encryption for all data transmitted between your device and our servers
- Regular security audits and updates to our systems and software
- Limited access to personal information on a need-to-know basis for authorized personnel only
- Secure data storage with Australian-based servers and backup systems
- Regular monitoring for suspicious activity and potential security threats
Security Reminder
While we maintain strong security measures, please keep your account credentials secure and report any suspicious activity immediately. Never share your login details with others.
Data Retention and Deletion
Retention Periods
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, we keep:
- Account information for the duration of your active enrollment plus 3 years
- Learning progress data for 5 years to support ongoing educational development
- Communication records for 7 years as required by Australian business regulations
Secure Deletion
When information is no longer needed, we securely delete it using industry-standard methods that ensure data cannot be recovered. You can also request earlier deletion of your data, subject to legal requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These help us remember your preferences, understand how you use our platform, and provide personalized content.
Types of Cookies
- Essential cookies that enable core website functionality
- Performance cookies that help us understand user behavior and improve our services
- Preference cookies that remember your settings and customizations
You can control cookie settings through your browser, but disabling certain cookies may limit some website features.
International Data Transfers
We primarily store and process your data within Australia using local service providers. If we need to transfer data internationally, we ensure adequate protection through:
- Working only with countries recognized as having adequate privacy protection
- Using contractual safeguards that meet Australian privacy standards
- Obtaining your explicit consent when required for specific transfers
- Regularly reviewing and updating our data transfer practices
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top shows when the most recent changes were made.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about this policy or your data rights.
Email: [email protected]
Phone: +61 8 8941 1162
Address: Level 7/115 Grenfell St, Adelaide SA 5000,
Australia
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au